Privacy Policy

This Privacy Policy explains how Dazzlehand collects, uses and protects the personal information you provide when using our online casino and sportsbook. We take your privacy seriously and set out here the types of information we process, why we use it, how we keep it secure and the choices available to you as a player in the United Kingdom.

Types of data we collect

Personal data

When you register an account or verify your identity we collect personal data such as your name, date of birth, residential address, email address and phone number. We may also collect identification documents where required for verification and anti-money-laundering checks.

Technical data

We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system and pages visited on the site. This information helps us deliver the service and detect fraudulent or abusive activity.

Transactional data

Transactional data covers deposits, withdrawals, betting and gaming activity, payment method details and any communications or support interactions. This data is necessary for account management, payments and regulatory compliance.

How we use your information

We use personal and transactional data to operate your account, process payments, carry out identity checks, prevent fraud, and meet our legal and regulatory obligations. Technical data helps us improve site performance, personalise content and provide a secure experience. We may also use aggregated, non-identifying information for reporting and analytics.

Data protection practices

We protect your information using appropriate technical and organisational measures, including encryption in transit, secure hosting and restricted access for staff who need data to perform their duties. We regularly review our security procedures to help keep data safe. Access to sensitive information is logged and monitored.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable core site functionality and run analytics. Some cookies are essential for account security and session management, while others are optional and used for performance or marketing. You can manage cookie settings in your browser or via the site cookie controls.

User rights

You have rights in respect of your personal data, including the right to access the information we hold, request correction of inaccurate data, object to processing in certain circumstances and request restriction or deletion where applicable. You may also withdraw consent for direct marketing at any time.

Access, correction and deletion

To access, correct or request deletion of your data, use the account settings or contact our support team through the help section in your account. We will respond to requests in line with applicable data protection law and may need to retain certain information where required by legal or regulatory obligations.

Information sharing and third parties

We share data with service providers who support our operations, including payment processors, identity verification suppliers, game providers and fraud prevention agencies. We may also disclose information to comply with legal obligations or to protect our rights. Third parties are only given the information they need and are required to protect it.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified via your account. Continued use of our services after updates indicates acceptance of the revised policy.